Frequently Asked Questions
Last updated September 1, 2026
What is Zen-Z?
Zen-Z helps people meet new people through organized Café, Dinner, Movie, and Sports sessions.
How are groups formed?
Our team hand-builds each group using your personality-quiz responses and relevant account information such as age and gender.
How many people are in a group?
Café, Dinner, and Movie groups have 4–5 people. Box Cricket has 10–14, Football has 8–14, and 8-Ball Pool and Pickleball each have exactly 4. A "+1" companion counts as one of those seats.
When do I see my group and venue?
Your group is revealed once matching is finalized for your slot. The exact venue and the group chat unlock separately, 48 hours before the meetup.
Can I see another member’s phone number or profile photo?
No. Group members see name and year of study only. Phone number, profile photo, date of birth, gender, and personality-quiz results are never shown, under any circumstance.
Can I leave the group before the event?
No. Leaving the group becomes available after the event.
Can I change my activity/date/time after payment?
No. A paid booking cannot be changed. Cancel under the applicable policy and make a new booking.
Can I transfer my booking to someone else?
No. Zen-Z bookings are personal and non-transferable.
Can I bring a friend who doesn’t have the app?
Yes, using "Bring a +1" at booking. They don’t need an account, but the price doubles, you’re responsible for confirming they’re 18+, and you’re responsible for their conduct at the meetup.
How does the referral program work?
Share your permanent code from the Invite screen. When a friend’s first booking is paid, you earn a ₹21 credit, automatically applied to your next booking — it fully covers a Café/Dinner/Sports-tier booking and discounts a pricier one.
What happens if Zen-Z cannot form my group?
The slot is cancelled and affected paid users receive an automatic full refund.
What happens if Zen-Z cancels the event?
You receive a full, automatic refund of the amount paid.
Do I pay the venue separately?
Yes. Café/Dinner food and drinks, and Sports extras such as food and drinks, are paid individually at the venue. Movie tickets are arranged by Zen-Z.
What if I don’t like my group?
Compatibility is not guaranteed. Dissatisfaction with a group alone is not a refund reason.
How do I report someone?
Use the report option in the group chat. Zen-Z investigates and may take action.
What if I am in immediate danger?
Contact local emergency services or police first, then contact Zen-Z for platform-related support.
How do refunds work?
Eligible refunds are issued to your original PayU payment method and typically reflect within 5–21 business days, depending on your bank. See the Cancellation & Refund Policy for details.