Privacy Policy

1. Information we collect

Account and profile information

• Real/legal name
• Email address
• WhatsApp number — used only for event-day coordination such as venue changes and reminders; it is never used to sign in and is not shown to other group members
• Date of birth
• Gender
• Profile photo
• Year of study
• Push notification token — used only to deliver booking, group, venue, and chat-related notifications to your device

Personality and matching information

Zen-Z collects your responses to its personality quiz. This information is used for compatibility-based matching. Your personality results and individual answers are never shown to group members.

Booking and service information

We process information about activities, dates/times, bookings, groups, venue arrangements, booking status, the group/budget preferences you select when booking, and relevant support/refund records.

If you add a “+1” companion to a booking, we store that person's first name, as provided by you, tied to your booking. The companion does not create a Zen-Z account and we do not collect any other information about them.

Referral information

If you use Zen-Z's referral program, we store your referral code, whether you were referred by someone else's code, a record when a friend you invite completes their first paid booking, and your referral credit balance.

Payment information

Zen-Z does not store card numbers, CVV, UPI credentials, or bank-account credentials in its own database. Zen-Z stores transaction information needed to manage bookings, such as PayU payment/order identifiers, payment status, and related transaction references.

2. How we use information

• Create and manage user accounts.
• Verify profiles and account information.
• Determine eligibility based on the 18+ age requirement.
• Match users into compatible activity groups.
• Coordinate venues, tables, tickets, and sports slots.
• Process and reconcile payments and refunds.
• Apply and manage referral credits, and process “Bring a +1” companion bookings.
• Send booking, payment, group, venue, and chat-related push notifications.
• Provide customer support.
• Investigate reports and enforce community rules.
• Maintain security and prevent misuse.

3. Information visible to other group members

Once a group is revealed, members can see another member's name and year of study only. Phone number, profile photo, date of birth, gender, and personality-quiz responses are never shown to other group members, under any circumstance. If a group member brings a +1, the companion's first name is visible to the rest of the group, the same as any other member's name.

4. Chat privacy

Normal group chats are private between group members. Zen-Z does not routinely read or monitor them.

If a user submits a report, authorized Zen-Z personnel may access the specific reported message and relevant report information for investigation and enforcement.

5. Profile photos

Profile photos are uploaded through the app and stored using Supabase Storage. They are used for profile/identity verification only and are never displayed to other group members, under any circumstance.

Photos must show the actual user and must not contain celebrity/public-figure images, logos, cartoons, memes, unrelated images, nudity, sexually explicit material, hateful or violent imagery, or impersonating content.

6. Service providers

Zen-Z uses service providers necessary to operate the application:

• Supabase: backend services, application data, and profile-photo storage.
• PayU Payments Private Limited: payment processing and related payment services.
• Brevo: email OTP verification.
• Expo Notifications: push notifications.

We do not sell, rent, or commercially share personal information. Data may be shared with service providers when reasonably necessary to provide and secure the service.

7. Website privacy

The Zen-Z website is informational only. It does not provide user login, account creation, booking, or payment functionality — those happen in the mobile app. The website does not currently use cookies, tracking technologies, or analytics services.

8. Data retention

Zen-Z generally retains information while an account is active. When a user deletes their account, personal information and the profile photo are removed; previously sent chat messages may remain visible to other group members. Information may be retained where reasonably necessary for legal, accounting, security, fraud-prevention, dispute-resolution, or investigation purposes, including transaction and referral records associated with a deleted account.

9. Security

Zen-Z takes reasonable measures intended to protect information against unauthorized access, misuse, loss, or alteration. No method of storage or transmission can be guaranteed to be completely secure.

10. Children and age

Zen-Z is intended for users aged 18 and above only. It is not directed at children, and we do not knowingly allow anyone under 18 to create or hold an account. Users provide their date of birth, which is checked against this 18+ requirement before an account can be created. If you add a “+1” companion to a booking, you are responsible for confirming they also meet this age requirement, since Zen-Z has no independent way to verify a companion's age.

11. Changes to this Privacy Policy

We may update this Privacy Policy when necessary. The Last Updated date will change when revisions are made. Material changes may be communicated through the app where appropriate.

12. Contact

Privacy questions or requests can be sent to teamzenz003@gmail.com. Support is available 24×7 with a typical response target of within 24 hours.